All cancellations must be received in writing to firstname.lastname@example.org
Partial refunds may be made if the amount already paid is greater than the cancellation fee.
A cancellation made 45 days or more prior to arrival will charged a cancellation fee of 25% of the total invoice value per person.
Cancellations made between 45 and 30 days before arrival will be charged 50% of the total invoice value per person.
Cancellations made less than 30 days prior to arrival will be charged 100% of the total invoice value, equivalent to a forfeit the full payment, no amount will be refunded.
In the event of the booked guest or guests not arriving as scheduled and in the absence of late arrival information being sent to us: after 24 hours the booking will be deemed as cancelled.
In the event of a late arrival or early departure no refunds are eligible.
Late arrivals and early departures may incur additional transfer and accommodation costs.
No refunds will be issued for unused or partially used pre-booked dive packages and/or courses, for example due to illness, ear problems, lost luggage, plane delays or customer cancellation.
If booked via an travel agent, refunds are to be claimed via your agent.
Any refunds outside of our terms will be a claim on your Insurance company.
Accommodation and dive packages and any other pre-paid booking are non-transferable and non- refundable.
Due to the cancellation fee, a travel inssurance is strongly advised and should be purchased well in advance.
Divers must have valid Dive Insurance that cover evacuation.
In the event of medical problems, recovery to comprehensive medical facilities will incur significant costs. Cove Eco Resort is not liable for any travel or medical related costs.
Any extras such as souvenirs, beverages, gratuities etc can be paid in cash at the resort.
We accept IDR Rupiah and US Dollars; however, when bringing foreign currency to the area, please be advised that local banks accept only pristine condition banknotes – folded, tattered or older notes (issued before 2006) cannot be accepted by the resort or any local banks in Indonesia.
We have credit card facilities at our office in Sorong, which guests can use between transfers with a surcharge of 4%.
We aim to plan an exciting itinerary of sites for diving and snorkelling.
The sites on the itinerary are the decision of Cove Eco Resort managers based on several criteria including weather, tidal conditions, divers experience, apparent health and the interests of the majority of guests.
We aim to accommodate all guests requests but we do not guarantee to include specific sites in the itinerary.
Some sites may not appropriate for some divers. Fuel surcharges may apply to excursions.
All discounts/offers are not cumulative and only one of them (the greater) is granted at one time.
Payment is possible during transfer or for online payment with a surcharge of 4%.
To avoid fraud, the credit card shall be at the name of one of the guest, and a scan of the passport will be done at arrival.
Reservation is confirmed upon payment of a deposit equivalent to the value of the accommodation (excluding extras, transportation, dives, rental, etc…).
The balance has to be paid by guest either by bank transfer 15 days prior arrival, by credit card between transfer (with a fee of 4%) or by cash in IDR or USD at the resort.
Bank fees if any are not included in the price and shall be paid by the guest.
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